Key Responsibilities

• Maintain continuous visual scanning of assigned pool zones to identify unsafe behavior, overcrowding, or potential hazards.
• Enforce posted pool rules in a friendly, professional manner.
• Alert certified lifeguards immediately when a guest appears distressed or when a rescue may be needed.
• Monitor pool deck conditions, including wet surfaces, obstacles, or equipment that may pose risks.
• Assist with guest questions, directions, and general customer service.
• Support crowd flow during busy periods, including line management for slides or attractions.
• Report incidents, near-misses, or maintenance concerns to supervisors.
• Assist with opening/closing duties such as setting up chairs, umbrellas, signage, and safety equipment.
• Help maintain a clean, organized pool environment, including trash pickup and deck checks.
• Participate in safety briefings, in‑service training, and emergency drills.

Required Skills and Qualifications

• Strong observational skills and ability to stay focused for extended periods.
• Comfortable working outdoors in heat, sun, and high‑activity environments.
• Ability to communicate clearly and respectfully with guests of all ages.
• Basic understanding of pool safety rules and willingness to learn additional procedures.
• Ability to remain calm and act quickly when identifying potential hazards.
• Must be able to stand and walk for long periods and move quickly across the pool deck.

Preferred Qualifications

• Prior experience in customer service, recreation, campgrounds, or aquatic environments.
• CPR/First Aid certification (or willingness to obtain).
• Experience working with families, children, or large crowds.

Physical Requirements

• Ability to stand, walk, and visually monitor large areas for long periods.
• Ability to lift or move up to 25 lbs (chairs, equipment, signage).
• Comfortable working in hot, humid, or noisy environments.