**Please stop into our office to fill out an application and have an in person interview with our office manager Gloria Tuesday - Friday 9am - 4:30pm at 5817 Interstate 20 W #430, Arlington, TX 76017. You may also come in Saturday 8am - 4:30pm and speak with Amberly, but weekdays are best.**

O'Brien Garage Doors is currently hiring full time (in-person) and part time (in-person) dispatchers/customer service representatives. We are a family owned and operated company and are looking for more members to add to our team! We are looking for qualified candidates with a desire to be a part of our team for many years to come. Currently, we are particularly looking for a 9-5 ish in-person shift to be filled, but are also open to part time as well. We are looking to fill several positions with various hours between the hours of 8am to 9pm Monday - Saturday.

Pay structure (please read carefully):

Pay is a combination of base pay and bonuses. Starting base pay will be 12.00 per hour for training and until commission starts. This training period will also consist of an additional 75 per week (for full timers, 40 for part timers) to make up for commission not yet made. Once the representative is answering calls on their own/booking work orders on their own, commission will start and will be on top of hourly base pay. Full commission will be about 1-2 months in. Commission will be based on performance and will be paid out monthly. Most full time representatives, after commission is paid out, average 13.50-16.50 dollars per hour, with lots of room to grow above that. Our top performing longer term reps average 18-27 an hour.

Job Description:

Primarily answer customer inquiries as they call into the office and schedule work orders with them. Answer questions regarding pricing/scheduling. Each representative will generally be in charge of one or two cities (we answer phones for cities across the nation) and will work closely with the technicians working in that city to route the work orders for the day. The reps also will take technician calls, complete out their work orders, and dispatch them to their next work orders.

Requirements:

*Must be familiar with basic computer applications such as Microsoft Office and Email

*Must be able to type at least 50 wpm

*Must be able to pass a background check

*Must be able to pass a drug test

Responsiblities:

*Answer phones to answer customer inquiries and set up work orders
*Answer phones to handle technician completions and dispatching
*Accurately manage assigned city and run that schedule during shift
*Type in notes of calls and create/complete work orders
*Take upset customer calls and handle them appropriately or get with appropriate managers
*Work closely with city managers to make sure all complaints/inquiries handled appropriately
*Must be able to quickly learn and become accustomed to our field of work

Qualities:

Quick Learner
Ability to multitask
Positive team oriented attitude
Professional friendly customer oriented attitude
Long term employment goal in mind

We look forward to adding you to our valued team!