Evansdale Water Works seeks a high-level, experienced Office Clerk who can independently manage full office operations and confidently take on Office Manager duties when required. This role is ideal for someone with strong financial, administrative, and organizational skills who is ready for greater responsibility.

Key Responsibilities: 

• Process utility payments, deposits, tap permits, and all daily revenue
• Prepare daily bank deposits and maintain accurate records
• Assist customers, answer phones, manage work orders, and maintain files
• Prepare monthly utility billing and verify meter readings
• Manage delinquent account notices and shut-off lists
• Prepare claims, deposit refunds, payroll checks, and end-of-month financials
• Complete monthly reports and assist with audit and regulatory tasks
• Compile delinquent account assessment lists for review
• Serve as full backup to the Office Manager, including:      
  • Accounts payable, payroll admin, tax filings
  • Budget prep support and investment reporting
  • Board agendas, meeting minutes, recordkeeping

The ideal candidate:

• Highly accurate, detail-driven, and reliable
• Strong customer service and communication skills
• Proficient in Microsoft Office, spreadsheets, and billing/office software
• Skilled in bookkeeping, AR, AP, and financial documentation
• Experience in government or utilities strongly preferred
• Able to maintain confidentiality, work independently, and take initiative

Join a dedicated team and take on a key role supporting essential community services.

Starting wage $23 per hour (and may be higher based on qualifications and experience)

Send resume & cover letter to Marianne Kurtenbach Office Manager:

EMAIL: ------------

MAIL or IN-PERSON: Evansdale Water Works 123 N Evans Rd, Evansdale IA 50707

Position open until filled. EOE

Summary:

Under general supervision of the Office Manager, perform complex bookkeeping/recordkeeping work including managing utility accounts, recording daily transactions, account reconciliation, and maintaining accurate records; performs related work as required.

Essential Duties and Responsibilities:

• Must be capable of regular and predictable attendance to perform assigned tasks.
• INTAKE: Collect, receipt, post, and maintain daily utility billing payments, Deposits, Tap Permits, Connection Charges, and all other forms of revenue into cash receipt book and billing system. Endorse all checks received with the “For Deposit Only” stamper immediately upon receipt. Prepare and post daily bank deposits, or as often as needed.
• GENERAL OFFICE DUTIES: Primary office contact person; Answer incoming telephone calls, relay messages, schedule appointments/work orders and provide general information. Greet and assist all customers, vendors, or the public. Maintain work orders for Plant Personnel, document complaints, and forward them to proper personnel. Maintain files and archive outdated material in accordance with law, as directed by the Office Manager.
• UTILITY BILLING: Prior to the 15th of each month for the appropriate zone, prepare customer accounts by updating customer’s name and/or address, processing Final Bills, entering new customers, adding manual billing items to respective accounts, or completing any other related utility account changes. After plant personnel read meters on the 15th, generate reports from the electronic meter readings, verify usage for each address, check for high/low usage, verify property owners with the Assessor’s office as needed, check the edit list for accuracy, print bills, update to accounts, and prepare bills for mailing. 
• DELINQUENT AND COLLECTION PROCESS: Prepare computerized calculations of late charges on the 16th of each month, print and mail notices. Work with customers requesting payment arrangements. Schedule hearings as needed. Prepare the shut-off list for Plant Personnel on the 11th of the following month.
• CHECK WRITING: Process and issue Deposit refund checks, Payroll checks, Claims checks, and End of Month checks. All checks prepared by the Office Clerk are co-signed by a designated board member and the Office Manager. Only upon absence of the Office Manager shall checks issued by the Office Clerk be co-signed by the Office Clerk.
• MONTHLY FINANCIAL REPORTS: Prepare and complete all required monthly reports in alternating months with the Office Manager. 
• SUPPLIES: Monitor office supplies and report to Office Manager when supplies need replenishing. 
• ASSESSMENT OF DELINQUENT ACCOUNTS: Compile and provide the Office Manager with a preliminary list of delinquent accounts for assessments, for which the Office Manager will review for completion and place on the agenda for Board approval.
• RESEARCH: Conduct research as directed by the Office Manager or Board of Trustees. 
• TRAINING: Attend periodic pre-approved training, workshops, conferences, etc. 
• Other duties as assigned.
• In the absence of the Office Manager, the Office Clerk shall perform the duties of that position, including but not limited to, attendance at board meetings (Recording Minutes, Paying Claims, Publishing Minutes), financial operations (Accounts Payable, Payroll, Monthly Reports), quarterly reports, etc.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Broad knowledge of the resolutions, policies and regulations that impact the work performed; generally accepted practices in customer service; water meters and metering systems; generally accepted office procedures, practices, systems, and equipment; general computer operations; and knowledge of governmental accounting procedures in accordance with the Governmental Accounting Standards Board (GASB).
• Exceptional skill in customer service and in maintaining effective working relationships; dealing with the public tactfully and courteously and working harmoniously with other employees;  excellent skill in typing, data entry, maintaining filing systems, arithmetic calculations and operating office machines with good accuracy and speed to satisfy departmental needs; verbal and written communications, skill in the use of Microsoft Office and Excel, meter reading and accounting software – ERP PRO preferred. 
• Ability to maintain absolute confidentiality of the materials and situations encountered on the job; apply accounting principles and procedures to the accounts receivable function; perform detailed work involving written and numeric data; make arithmetic calculations rapidly and accurately; plan and organize work; exercise sound judgment in making decisions in accordance with resolutions, regulations and established office policies; solve practical problems; and demonstrate leadership and integrity in all work interactions.

QUALIFICATIONS: 

• High School Diploma or GED, and considerable (3-5 years) prior office experience required. 
• Excellent written, verbal, and listening communication skills are required. 
• Proficient in computer software applications, including electronic spreadsheets, word processing, and electronic mail.
• Ability to pay attention to details, maintain confidentiality and prioritize tasks to ensure completion of strict deadlines. 
• Strong mathematical skills to analyze detailed numerical information and make accurate calculations. 
• Accounts Payable or Accounts Receivable experience preferred. Knowledge of governmental accounting procedures in accordance with GASB preferred.
• Demonstrated job-related experience in a governmental or utility environment is preferred. 
• Demonstrated knowledge of cataloging, indexing, and filing processes.

WORKING CONDITIONS. This position is sedentary, with work typically performed in an indoor office setting and requires the following:

• Frequent use of office equipment such as computers, copiers, fax machines, telephones. 
• Frequent use of fingers, hands, and close vision.
• The position requires talking, being able to express or exchange ideas by means of spoken word.
• The position also requires hearing and receiving detailed information through oral communication.