Welcome aboard! Ready to take your career to the next level? You’re in the right place. Step into the world of customer success job training at Year Up United - your gateway to thriving in the world of customer service. Our tuition-free job training program, Career Pathways, is designed to help you gain a foundation in customer success, equipping you with essential skills to excel without the need for a college degree. 

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at American Express, Bank of America, Nationwide, or Amazon, among other leading organizations in the Phoenix area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor's degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include: 
- IT Support
- Banking
- Customer Success
- Financial Operations
- Business Operations

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Why Choose Year Up United's Customer Success Training? 

Customer success and service are the lifeblood of thriving businesses. Immerse yourself in our comprehensive customer service job training where you’ll acquire the skills needed to handle challenges, hone effective communication, and deliver exceptional customer experiences while also understanding the core principles of success in this industry. 

Your Journey to Excellence

In our customer success job training program, you’ll develop a powerful skill set to shine in customer service and customer success. Here’s a glimpse of your journey and what you’ll gain:

• Product and Service Knowledge: Deepen your understanding of the offering you represent, confidently offering accurate product information, troubleshooting, and tailored recommendations.
• Customer-Centric Mindset: Shift your focus to customer needs, realizing the impact of putting them at the heart of every interaction and refining your customer-facing skills.
• Data-Oriented Approach: Utilize customer relationship management (CRM) systems to assist with gathering and analyzing data, managing performance metrics, and identifying opportunities.
• Effective Communication: Learn the art of connecting with customers, asking the right questions, and providing solutions that impress.
• Problem-Solving: Sharpen your critical thinking skills by identifying root causes, brainstorming innovative fixes, and turning challenges into positive outcomes.
• Conflict Resolution: Navigate tough situations with finesse, managing disagreements by de-escalating and transforming them into opportunities for resolution.
• Empathy and Emotional Intelligence: Cultivate a deeper understanding of customers’ emotions, forging meaningful connections and building lasting relationships over time.

Potential Career Paths

Upon completing our customer success job training, you’ll open doors to a variety of exciting career paths, including:

• Financial Advisory: Chart a course as a financial advisor, guiding clients towards sound financial decisions and helping secure their futures.
• Sales Specialist: Leverage your customer-centric skills to excel in sales, building relationships, and contributing to business growth.
• Inbound Sales Support: Hone the art of assisting customers throughout their buying journey, providing guidance and support as they explore your offerings.
• Sales Operations & Analytics: Dive into the data-driven side of sales, analyzing trends and strategies to optimize the sales process and drive results.