What you'll do at Jamf:

The HR Operations Intern is a developing HR professional who supports HR processes, transactions, and employee services while gaining hands-on experience in human resources operations. This part-time role provides exposure to HR information systems, employee lifecycle management, and day-to-day HR support functions. As part of the HR Operations team, the intern will process tasks within Workday HCMS, manage cases through ServiceNow HR Service Desk, and help deliver positive employee experiences while learning about HR best practices in a dynamic, collaborative environment. 

This role is offered as hybrid, with the expectation to be in the office 1 day per week. We are only able to accept applications for those based in the Minneapolis/St Paul, MN area. #LI-Hybrid

What you can expect to do in this role:

• Manage and respond to HR employee inquiries through ServiceNow HR Service Desk, email, and Slack messages under supervision of HR Operations team members
• Track, prioritize, and resolve HR service cases in ServiceNow, ensuring timely follow-up and documentation
• Support the processing of HR-related actions including data entry for employee transitions, new hire setup, and organizational changes in Workday HCMS
• Help with onboarding and offboarding administrative tasks such as: preparing new hire paperwork, assisting with I-9 documentation, organizing employee files, and processing termination checklists
• Respond to basic HR service requests related to HR policies, procedures, and employee questions with guidance from senior team members
• Maintain organized electronic employee files and handle confidential information with professionalism and discretion
• Participate in team meetings and training sessions to develop knowledge of Workday, ServiceNow, and HR operations best practices
• Complete all assigned projects, tasks, and training requirements in a timely manner
• Perform other duties as assigned to support the HR Operations team
• Part-time position: 15-20 hours per week (flexible schedule to accommodate academic commitments)
• Duration: 3-4 months

What we are looking for:

• Strong customer service orientation and communication skills
• Interest in human resources, people operations, or related fields
• Basic technical aptitude and comfort learning new software systems
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Detail-oriented with strong organizational skills
• Ability to handle confidential information with discretion
• Previous internship, work-study, or volunteer experience preferred but not required
• Familiarity with HR concepts, HRIS platforms, or ticketing systems (ServiceNow) is a plus

EDUCATION & CERTIFICATIONS

• Currently enrolled in an undergraduate or graduate degree program (Human Resources, Business Administration, Psychology, or related field preferred)
• Expected graduation date within 1-2 years preferred
• Pursuing HR certification (SHRM-CP, PHR) is a plus

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.