Please apply here: ------------/jobofferdetails.jsp?JOBID=195934&CNTRNO=0&TSTMP=1768232588586

Summary

The IT Helpdesk Specialist provides tier 1, just-in-time technical support to Cayuga students, faculty, and staff and works to create and maintain consistent technical documentation for college-systems. Position may require evening and weekend hours.  

General Functions:

• Act as single point of contact for College technical issues, including log in problems and tier 1 troubleshooting for College-supported systems, Office 365, Brightspace, other systems as needed. 
• Direct support requests needing higher-level support or training, as needed, to the appropriate office or department. 
• Help support the creation and maintenance of training and documentation for college-supported systems for students, faculty, and staff in collaboration with relevant offices and departments. 
• Assist the Manager of IT User Services in evaluating Help Desk processes and support needs. 
• Collaborate with IT staff to manage assignment of Help Desk tickets. 
• Collaborate with IT, Distance Learning, and other offices to identify Help Desk needs. 
• Supervise work study students supporting the Help Desk. 

Requirements:
 

• Associates degree in computer science, data processes, or commensurate experience in a technical support/customer service support related field. 
• Demonstrated ability to communicate effectively and professionally with users through email, by phone, and face-to-face. 
• Previous knowledge and experience with helpdesk systems preferred. 

Additional Information:
 

This position is eligible for telecommuting/hybrid up to 50% of the work schedule, subject to approval.  The successful candidate must establish and maintain residency in NY State.

Application Instructions:
 

To be considered for this position, please submit resume and cover letter at the time of application.  
 
A professional reference check will be required prior to a formal offer of employment. Finalists will be notified and references will be requested at that time in the process through a separate online platform. Cayuga Community College requires three professional references, at least one of which must be a current or former supervisor.
 
Review of applications will begin immediately and continue until the position is filled. Salary will commensurate with credentials and relevant experience unless an exact amount is listed.  
 
Offers are contingent upon the completion of a background check.  
 
Applicants must be currently authorized to work in the United States for any employer. Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time.