Resort Sales Operations Coordinator

Location: Miami
Status: 6 months internship

 
As the Resort Sales Operations Coordinator, you play a key role in supporting our resorts’ commercial success. You ensure seamless coordination between the field and corporate teams, driving sales performance across all guest touchpoints — including Spa, Retail, Excursions, F&B and Welcome & Service revenue (VSL/VRL).

Through your analytical insight and collaboration, you help deliver an exceptional guest experience while maximizing every revenue opportunity in line with the brand’s luxury standards.

Key Responsibilities
Sales & Performance Excellence
•    Monitor and analyze resort sales results across all outlets, ensuring objectives are met and exceeded.
•    Identify growth opportunities and recommend action plans to optimize performance and profitability.
•    Coordinate the implementation of promotional campaigns and local activations aligned with brand strategy.
•    Ensure each revenue stream (spa, retail, excursions, upsells) contributes to the resort’s commercial success.
Cross-Departmental Coordination
•    Serve as the operational link between resort sales teams and corporate support functions (Marketing, Revenue, Finance, and Operations).
•    Guarantee consistency in pricing, offers, and commercial standards across all resorts.
•    Support resort management teams during new openings, transitions, or seasonal launches.
•    Ensure all sales and service procedures align with company policies and guest experience standards.
Business Intelligence & Reporting
•    • Consolidate and interpret sales data to provide clear, actionable insights to leadership teams.
•    • Track and analyze key performance indicators (KPIs) such as average spend per guest, conversion rates, and product mix.
•    • Prepare performance dashboards and reports to support strategic decision-making.
Training & Empowerment
•    Accompany resort teams in developing a strong sales culture and guest-centric service.
•    Facilitate communication between resorts to share best practices and success stories.
•    Contribute to the professional development of on-site Sales, Spa, and Retail Managers.
Innovation & Continuous Improvement
•    Identify new sales opportunities within the guest journey — cross-selling, local partnerships, or exclusive experiences.
•    Work closely with marketing and product teams to design attractive, high-value offers.
•    Propose operational improvements to enhance guest satisfaction and financial performance.

Profile
•    Bachelor’s or Master’s degree in Business, Hospitality Management, or Tourism.
•    Strong business acumen with the ability to translate data into actionable plans.
•    Excellent organizational, analytical, and interpersonal skills.
•    Proficiency in Excel and sales reporting tools.
•    Fluent in English and French (Spanish or another language is an asset).
•    Passionate about hospitality, detail-oriented, and driven by guest satisfaction and team success.

Key Competencies
•    Commercial insight and revenue-driven mindset.
•    Collaborative leadership and cross-functional coordination.
•    Analytical precision with a focus on operational excellence.
•    Strong communication, adaptability, and problem-solving skills.
•    Commitment to the highest standards of luxury hospitality.

Reporting Line
Reports to the Ancillary revenue Director.
Works closely with Resort General Managers, Spa, Retail, and Excursions Managers, as well as the Corporate Commercial and Marketing Teams.