About the Role

This role is perfect for someone who’s passionate about technology, eager to learn, and excited to support a wide range of clients. As an Entry-Level MSP Technician, you’ll be the first line of support for our customers — helping troubleshoot issues, deploy solutions, and keep their systems running smoothly. You’ll gain hands-on experience across networking, cloud services, security, and desktop support while working alongside a team that’s invested in your growth.

What You’ll Do

• Provide Tier 1 technical support via phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and basic networking
• Assist with onboarding new users, including account creation, device setup, and software installation
• Monitor and respond to alerts from RMM tools
• Document all work in the ticketing system with clear notes and follow-through
• Escalate complex issues to senior technicians when needed
• Support common business applications such as Microsoft 365, email, and antivirus tools
• Participate in occasional onsite visits (if applicable)

What You Bring

• A genuine interest in IT and problem-solving
• Basic understanding of Windows OS, networking fundamentals, and common business applications
• Strong communication skills and a customer-first mindset
• Ability to stay organized, follow processes, and manage multiple tasks
• Willingness to learn and grow in a fast-paced MSP environment
• CompTIA A+, Network+, or similar certifications (nice to have, not required)

Why Join Us

• Hands-on exposure to a wide range of technologies
• Supportive team environment with mentorship and training
• Competitive pay, benefits