Job Overview
We are seeking two part-time Secretaries/Administrative Assistants to join our mental health office. The ideal candidates will be organized, compassionate, and detail-oriented. As a part of our team, you will help create a welcoming environment for clients and support the daily operations of our office.

Key ResponsibilitiesClient Services

• Greet clients warmly and ensure a professional, calming environment.
• Assist clients with check-in, intake forms, and general inquiries.
• Provide appointment reminders, handle cancellations, and manage follow-up communications.
• Maintain confidentiality and adhere to HIPAA guidelines at all times.

Scheduling & Communication

• Answer phone calls, respond to emails, and manage office communication.
• Schedule, confirm, and adjust client appointments for multiple clinicians.
• Maintain accurate client records and documentation in an organized manner.

Billing & Insurance Support

• Verify client insurance information and assist with insurance-related questions.
• Process payments, issue receipts, and follow up on any outstanding balances.
• Assist in submitting insurance claims and tracking claim statuses.

Administrative & Office Duties

• Maintain both electronic and paper filing systems for client records and office documents.
• Prepare forms, letters, and office documentation as required.
• Monitor and order office supplies when necessary.
• Ensure the waiting room and office areas remain clean, organized, and comfortable.
• Support clinicians with administrative tasks such as referrals and documentation.

Qualifications

• Prior experience in an administrative or front-desk role preferred (preferably in healthcare or mental health).
• Strong organizational skills and ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Proficient in office software, scheduling systems, and electronic health records.