A customer support specialist responds to customer inquiries, resolves issues, and ensures customer satisfaction through channels like phone, email, and chat. Key benefits often include health insurance, paid time off, and opportunities for professional development, alongside a positive work environment that values their role in building customer loyalty and driving sales. 

Job description

• Respond to customer inquiries: Promptly answer questions about products, services, orders, and billing via phone, email, live chat, and social media.
• Resolve customer issues: Troubleshoot problems, handle complaints, and process returns or refunds professionally and efficiently.
• Maintain customer records: Accurately document customer interactions, transactions, and feedback in a CRM system.
• Provide product and service information: Maintain a high level of product knowledge to effectively answer questions and identify opportunities to upsell or cross-sell.
• Collaborate with other teams: Work with other departments to resolve complex issues and improve processes.
• Monitor and report on customer feedback: Track customer satisfaction and provide feedback to management on trends and areas for improvement. 

Benefits

• Health and wellness: Competitive health, dental, and vision insurance.
• Paid time off: Vacation days, sick leave, and paid holidays.
• Retirement savings: 401(k) or other retirement plan options with potential company match.
• Professional development: Opportunities for training programs, skill development, and career advancement within the company.
• Other potential benefits: Life insurance, disability insurance, employee assistance programs, and employee discounts.