Skyline Champion is one of the largest homebuilders in North America and employs approximately 7,700 people. With almost 70 years of homebuilding experience and 40 manufacturing facilities throughout the United States and western Canada, Skyline Champion is well positioned to build a wide variety of manufactured and modular homes, ADUs, park-model RVs and modular buildings for the single-family, multi-family, hospitality, senior and workforce housing sectors.

Skyline Champion is seeking a customer-oriented Live Chat Agent to provide exceptional support to our customers. Potential candidates will handle inquiries, resolve issues, and assist customers in real-time via live chat, ensuring a positive experience and fostering customer satisfaction.

Responsibilities:
- Respond promptly and effectively to customer inquiries through live chat.
- Troubleshoot and resolve customer issues efficiently.
- Maintain a professional and courteous demeanor at all times.
- Document customer interactions accurately in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure their concerns are addressed.
- Collaborate with team members to improve customer service processes.

Skills/ Qualifications:
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage multiple chats simultaneously.
- Previous experience in customer service or live chat support is a plus.
- Self-motivated and able to work independently.
- Flexibility to work various shifts, including evenings and weekends.

Benefits:
- 401k, Medical, Auto, Vision etc.
- Flexible work hours.
- Training and ongoing support.
- Opportunity to work remotely from anywhere in United States. 

NOTE: Applicants must reside in United States and attach a copy of their updated resumes for consideration.