Primary Duties:

• Answer all incoming calls 
• Schedule new patient appointments utilizing intake form (following EndoMastery guidelines)
• Direct patient to go online to fill in patient intake information in advance of their appointment
• Verifies all insurances before patients first visit
• Updates insurance coverage information as needed 
• Electronically submit, fax or mail insurance claims (may have to)
• Informs marketing coordinator of any new referring doctors
• Greet patients 
• Prepares new patient charts with appropriate indicators
• Creates family file in Dentrix (see attachments)
• Generates new patient paper work if needed 
• Present new patients with MConsent tablet to fill or have them to fill out in advance before their appointment
• Schedule patients according to treatment plan (see dentrix schedule follow endomastery guidelines)
• Checking patients out and collecting patient payments 
• Confirm patient appoints two days in advance either text or phone
• create patient for the next day
• Check for messages on phone and email (Ring Central and Doctors internet (Hipaa submission)
• Inform all staff members of any schedule changes as they occur and post on schedule in sterilization and lunch room
• Opens daily mail 
• Mails final reports and acknowledgments 
• Unlock at the start of each day
• Ensures that office is locked securely and that all lights are powered off nightly
• Generate monthly recall cards (see attachment)

Secondary Duties:

• Make copies 
• Destroy records after appropriate time
• Maintains cleanliness of reception area and waiting room
• Changes ink cartridges for printers, fax and postage machine as needed
• Generates “referred to” reports 
• Maintain inventory control and informs office manager of any supply needs
• Replenishes any reading materials for patients
• Complete reports or tasks assigned by doctor or office manager

 Physical Requirements: Must be in good physical condition and be able to withstand hours of standing, walking, stooping, bending and sitting.  Vision and hearing should be adequate for daily work.

Competencies:

• Must be able to multi task 
• Must be able to prioritize assignments
• Outgoing and friendly personality and comfortable with patient communication
• Ability to work with people of different ages, races and back-rounds
• Must maintain professional demeanor at all times
• Knowledge and ability to use correct grammar and spelling
• Computer skills

Skills Required:

Computer knowledge

Multiple phone line

Fax