About the Role

We are looking for a Customer Support Specialist to join our growing team. You will be the first point of contact for our customers, providing friendly, efficient, and knowledgeable assistance. Your goal is to ensure a positive customer experience by resolving inquiries quickly and effectively.


Key Responsibilities

Respond promptly to customer inquiries via email, chat, or phone.

Provide accurate information about products, services, and company policies.

Troubleshoot issues and work with internal teams to resolve customer concerns.

Maintain detailed and accurate customer records using CRM software.

Follow up to ensure all customer needs are met and satisfaction is achieved.

Escalate complex issues to appropriate departments when necessary.

Identify recurring issues and suggest improvements to enhance customer experience.
 

Qualifications & Skills

High school diploma or equivalent; associate or bachelor’s degree preferred.

Proven experience in customer support or a related role.

Strong written and verbal communication skills.

Excellent problem-solving and multitasking abilities.

Patience, empathy, and a positive attitude when dealing with customers.

Familiarity with support tools such as Zendesk, Freshdesk, or HubSpot (a plus).


Benefits

Competitive pay based on experience.

Remote work flexibility or hybrid options.

Paid training and ongoing professional development.

Health, dental, and vision insurance (if applicable).