job description:

Responsibilities:

• Communicate with DSPs (Delivery Service Providers) to coordinate routes, including adding, removing, or adjusting ZIP codes.
• Work cross-functionally with various departments (Quality Control, Finance, Customer Service, etc.) to resolve issues such as product quality concerns, financial matters, and complaint rate management.
• Support daily logistics operations to ensure smooth transportation and on-time delivery.
• Identify operational challenges and provide solutions to improve efficiency and customer satisfaction.
• Maintain accurate records and reports related to route adjustments and operational performance.

Requirements:

• Proficiency in English
• Basic computer skills and familiarity with inventory systems.
• Strong problem-solving skills and attention to detail.
• Previous experience in returns processing or customer service is a plus.
• Attention to detail and ability to handle multiple tasks.
• Detail-oriented, proactive, and willing to learn.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Work hours: Rotating shifts based on business needs (1-shift rotation 5am-2pm ）
• Full-time, W2

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance