We are looking for a friendly, reliable, and solution-oriented Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing clear answers, resolving issues efficiently, and ensuring each customer has a positive experience with our company.

Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner

Troubleshoot product or service issues and provide accurate, step-by-step guidance

Escalate complex cases to the appropriate team when necessary

Maintain detailed records of customer interactions using our support software

Follow established processes while looking for opportunities to improve customer experience

Meet or exceed service metrics including response time, customer satisfaction, and resolution rate

Collaborate with team members to share insights, feedback, and best practices

Previous customer service or support experience (remote preferred)

Strong written and verbal communication skills

Excellent problem-solving abilities and attention to detail

Comfort working independently in a remote environment

Ability to multitask and stay organized while handling several inquiries

Familiarity with customer support tools (Zendesk, Intercom, Salesforce, Freshdesk, etc.) is a plus

Reliable internet connection and a quiet workspace

Fully remote work with flexible scheduling

Supportive team culture with ongoing training and development

Opportunities for growth within the company

Competitive compensation and performance-based incentives