We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will provide technical assistance to end-users, troubleshoot issues across a variety of platforms, and ensure customers receive timely, effective solutions. You’ll serve as the front line for diagnosing problems, guiding users, and delivering an exceptional support experience.

Provide remote technical support via email, chat, phone, or ticketing systems.

Diagnose and troubleshoot software, hardware, network, and account-related issues.

Walk customers through solutions step-by-step in a clear and friendly manner.

Escalate complex issues to higher-level support or engineering teams when needed.

Document issues, solutions, and customer interactions in the ticketing system.

Follow up to ensure customer issues are fully resolved.

Maintain up-to-date knowledge of company products, updates, and best practices.

Contribute to internal knowledge base articles or user guides.

1–3 years of experience in technical support, help desk, or a similar role.

Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.

Basic knowledge of networking, VPNs, and system configurations.

Excellent communication and problem-solving skills.

Ability to explain technical concepts in clear, simple language.

Comfortable working independently in a fully remote environment.

Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk) is a plus.