Carter Burden Network (CBN) is seeking a compassionate and detail-oriented Case Worker to join the Roosevelt Island Older Adult Center team for a temporary 12-week leave replacement, with the possibility of extension based on program needs. This position plays an essential role in connecting older adults to vital resources, benefits, and community supports that enhance quality of life and foster independence. 

The Case Worker will provide individualized assistance, conduct needs assessments, facilitate referrals, and maintain accurate case documentation while working closely with participants, staff, and local community partners. This role offers a meaningful opportunity to make a direct impact within a supportive, mission-driven organization that values service, dignity, and collaboration. 

The ideal candidate is empathetic, organized, and able to balance client-facing responsibilities with administrative precision. The Case Worker embodies CBN’s core values: 

• Responsibility – Acting with integrity and accountability in every client interaction.
• Boldness – Taking initiative to connect participants to innovative supports and opportunities.
• Heart – Demonstrating compassion and dedication in service to older adults.
• Respect – Honoring the individuality and dignity of all people.
• Community – Building meaningful connections and fostering inclusion across CBN’s programs.

Essential Duties & Responsibilities 

Client Support & Case Management 

• Provide individualized support to older adults by conducting needs assessments, making appropriate referrals, and assisting with benefit applications.
• Act as a liaison with community agencies and service providers to connect clients to programs that address food insecurity, healthcare access, and overall quality of life.
• Provide information and assistance to clients regarding workshops, events, and social opportunities both on Roosevelt Island and within the broader CBN network.
• Maintain patience, empathy, and professionalism when handling sensitive situations and complex client needs.

Outreach & Community Engagement 

• Conduct outreach and build relationships with community partners and stakeholders on Roosevelt Island.
• Research and distribute information about community resources and upcoming programs.
• Support CBN events, workshops, and wellness initiatives to increase participation and awareness.

Documentation & Data Management 

• Accurately record daily client contacts, referrals, and service data in CBN’s case management system.
• Run monthly reports and maintain compliance with internal and NYC Aging documentation standards.
• Assist with reporting and data collection as needed for audits or program evaluation.

Collaboration & Program Support 

• Participate in staff meetings, agency events, in-service trainings, and conferences as assigned.
• Work closely with the Program Director to ensure files and records are organized and accessible. 
• Engage professionally and collaboratively with colleagues across CBN programs and partner organizations.

Additional Duties 

• Assess clients for emergency and stipendiary grant eligibility.
• Perform other responsibilities as needed to meet program and client needs.

 Core Competencies 

• Customer Service – Provides compassionate, person-centered assistance to all clients.
• Communication – Listens actively and communicates clearly and professionally.
• Problem Solving – Identifies client needs and develops effective, creative solutions.
• Dependability – Demonstrates reliability, accountability, and attention to detail.
• Teamwork – Collaborates effectively across departments to achieve program goals.

Specialized Knowledge and Skills 

• Strong interpersonal and communication skills with the ability to build trust and rapport with older adults from diverse backgrounds.
• Knowledge of NYC benefit programs, housing resources, and older adult services.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently, meet deadlines, and manage multiple priorities.
• Proficiency with data entry and case management systems.

Qualifications 

• Bachelor’s degree with 1–3 years of relevant experience, preferably with older adults; background/degree in Social Work, Human Services, Psychology, Gerontology, or related field preferred.
• Verbal and written bilingual proficiency in English required; bilingual in Spanish or other language a plus.
• Experience with client advocacy, benefits navigation, and resource coordination.

The Case Worker role offers a competitive salary range between $26.72–$28.37 per hour (annualized equivalent $48,630–$51,633 per year) in full compliance with the NYC Pay Transparency Act, with final placement based on experience, skills, and internal equity. This is a full-time, non-exempt position (35 hours per week) with a one-hour unpaid lunch break. The schedule is Monday through Friday, with occasional evening or weekend hours required with advance notice. This is a benefits-eligible position.

This position is available immediately. 

How to Apply (------------/mascsr/default/mdf/recruitment/recruitment.html?cid=06693cc9-d4aa-42e5-9011-9b3a9f953892&ccId=19000101_000003&jobId=575910&jwId=SYS:JW:001&lang=en_US)

Please submit a single PDF addressed to Lisa Fernandez, Program Director, Roosevelt Island Older Adult Center, that includes: 

A resume highlighting your relevant experience, qualifications, and accomplishments 

A cover letter expressing your enthusiasm for working in aging services and explaining why you are a strong fit for this role 

Applicants who meet the position requirements will be contacted by a member of our search committee. Candidates advancing in the process will be asked to provide contact information for three professional references, including at least one former supervisor, and to complete a pre-hire background screening.