Job Summary
We are seeking a highly organized and motivated Administrative Assistant (ChAoS Coordinator) to join our dynamic team. Are you the kind of person who thrives in a fast-paced environment, juggling multiple tasks while keeping everything (and everyone) on track? Do you enjoy solving problems, talking to clients, and keeping operations running smoothly? If so, Empower IT Group is looking for a ChAoS Coordinator to join our team!

What You'll Be Doing:

Customer Support & Account Management

· Triage IT support ticket (Create, assign, and solve minor IT issues)

· Provide back office support for engineering team.

· Upsell relevant products and services to existing customers.

· Book and coordinate client appointments.

· Calls and Emails to existing clients to ensure their needs are met.

Administrative Support

· Manage supplier relationships, audit invoices, and reconcile with client billing.

· Schedule appointments and support general office operations.

· Reviewing, editing and submitting quotes/proposals

· Managing Our online presence - Reviewing, editing and posting updates

· CRM system oversight, management, and maintenance

Sales (Additional Commission-Based incentives!)

· Opportunity to earn additional income by selling Empower IT Group products and services to new and existing clients.

The successful candidate will have:

• Strong organizational skills with the ability to manage time effectively.
• Experience in customer service or support roles is highly desirable.
• Competence in computer literacy, including typing speed and accurasy.

If you are a proactive individual with a passion for organization and customer service, we encourage you to apply for this exciting opportunity as an Administrative Assistant (ChAoS Coordinator)

What We're Looking For:

· A self-starter who loves keeping things organized and efficient.

· Strong phone and email communication skills and a customer-first mindset.

· Some experience in admin, customer service, or account management (bonus points for IT knowledge!).

· Comfortable with technology and willing to learn new tools quickly.

· A problem solver who can think on their feet and adapt to changing priorities.

Why Join Empower IT Group?

· A fun, fast-paced environment where no two days are the same.

· The opportunity to wear multiple hats and build a versatile skill set.

· A supportive team that values initiative, problem-solving, and great customer service.

· A commission-based sales option for those who want to earn extra!

If you’re ready to embrace the chaos and make an impact, we want to hear from you! Apply today!

Bonus: Include "Chaos Ninja" in your response to one of our screening questions.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Must pass criminal background check and have reliable transportation.

Application Question(s):

• Do you have any experience in IT Support, as an Executive Assistant, or in sales or marketing? Please explain your own unique qualifications for this role.
• This role requires a qualified candidate to have high levels of initiative, attention to detale and to conduct work autonomously. How do you feel your skill set matches this requirement?

Work Location: In person