We're on the hunt for a dedicated Email Support Specialist. Your mission, should you choose to accept it, is to provide top-notch customer service. We need a problem-solver, a communicator, someone who can keep our customers happy and our inbox tidy.

Responsibilities:

• Manage and prioritize our email inbox, ensuring all customer inquiries are addressed promptly and professionally.
• Identify customer needs, clarify information, and provide solutions to problems.
• Work closely with our product and sales teams to relay customer feedback and insights.
• Track and report on email metrics to improve our customer service efforts.

Requirements:

• Proven experience in a customer support role, ideally with a focus on email support.
• Exceptional written communication skills – you can explain complex issues in simple terms.
• Strong problem-solving skills – you love a challenge and don't quit until you find a solution.
• Ability to work independently and manage your time effectively.
• Familiarity with customer support software and email management tools.

Benefits:

• Paid Time Off
• Life Insurance
• Health Insurance
• Dental Insurance 
• Vision Insurance 
• Employee Wellness and 401k plans