Job Summary
We are seeking an enthusiastic, coachable, professional Front Desk team member. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in creating a welcoming environment and ensuring smooth operations within our facility.

Responsibilities

• Greet and assist clients as they arrive, providing a warm and friendly welcome.
• Manage appointment scheduling, confirmations, and cancellations effectively.
• Handle incoming calls and respond to inquiries in a timely manner.
• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.
• Process patient information, including insurance verification and medical history documentation.
• Collaborate with medical staff to ensure seamless communication regarding patient needs.
• Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
• Support the medical team with coding for billing purposes.

Skills

• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact professionally with clients and staff.
• Proficiency in medical administrative support, including knowledge of coding practices related to ophthalmology a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficient in using office software and electronic health record systems.

Join us as a Front Desk Agent where you can make a difference in the lives of our patients while developing your career in a supportive environment.

Job Type: Part-time

Pay: $15.00 - $22.00 per hour

Expected hours: 20 – 30 per week

Work Location: In person