Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

Atlanta-based Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

We are seeking an enthusiastic Software Engineer Intern to join one of our teams building new features and enhancing our top-tier cloud-based SaaS application. As an intern, you will be fully embedded within one of our feature teams, working alongside approximately 6 Software Engineers, a Designer, and a Product Owner. This is a unique opportunity to contribute to a real-world product, delivering value that directly impacts our customers. This position is ideal for a student passionate about web application development who is eager to learn and make a tangible impact.

• Deliver real value: You will contribute to user-facing features in our web applications that get shipped to production and are used by millions of students and teachers.
• Collaborate and learn: Work closely with design and backend teams to help translate product ideas into high-quality, accessible user interfaces. You'll be an active member of an engineering team, participating in its day-to-day operations and ceremonies.
• Gain hands-on experience: Get practical experience on our tech stack (C#, JS/TS, Mongo, SQL) and gain understanding how a modern, large-scale SaaS application is built and maintained. 
• Develop good habits: Write automated tests, participate in code reviews, learn from feedback, and uphold our standards for code quality.
• Get 1:1 mentoring with our Tech Leads and Engineering Managers and work side-by-side with our world-class engineering team.
• Get hands-on experience with AI tooling and and work with a professional CI/CD pipeline using GitHub Actions. Learn the basics of application observability through logging and metrics.

• Currently pursuing a degree in Computer Science, Software Engineering, or a related technical field.
• A foundational understanding of programming principles and a strong desire to learn.
• A passion for technology and building software.
• Familiarity with web development concepts (HTML, CSS, JavaScript) is a plus, but not required.
• Clear communication skills, a collaborative mindset, and strong attention to detail.
• Willingness and ability to quickly learn new technologies and adapt to a professional development environment.

• Previous exposure to C#/.NET or JavaScript/TypeScript.
• Personal projects or coursework involving web development.
• Familiarity with Git/GitHub workflows

At Incident IQ, we're not just fast-paced; we're also fast-learning. We value dedication, collaboration, and a drive to build the best. Our culture emphasizes creativity, collaboration, and the continuous pursuit of efficiency. Join us to play a pivotal role in designing solutions that empower educators and learners alike.

If you're an ambitious student looking to make a significant impact in the education and technology industry, we'd love to hear from you!

Incident IQ is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!