We are seeking a friendly, detail-oriented, and dependable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve inquiries, provide product/service information, and ensure a positive customer experience.

Respond promptly to customer inquiries via phone, email, chat, or in person.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid, and complete information using the right tools and resources.

Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Maintain customer records by updating account information.

Process orders, forms, applications, and requests.

Follow communication procedures, guidelines, and policies.

Collaborate with other departments to resolve customer issues efficiently.

Meet personal/customer service team goals and call handling quotas.

High school diploma or equivalent (college degree preferred).

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices is a plus.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Empathy, patience, and a customer-first attitude.