As a Customer Service Representative at Ace Field Real Estate and Properties, you will play a vital role in ensuring our customers and vendors receive exceptional service. Your primary responsibilities will include assisting clients with their inquiries, resolving complaints, and facilitating smooth transactions related to real estate services. If you have a passion for helping people and possess excellent interpersonal skills, this position could be a perfect fit for you!

At Ace Field Real Estate and Properties, we are dedicated to providing top-quality homes that ensure the comfort of families. As a valued team member, you will embody our core values by working with integrity—being honest and upholding strong moral principles in all interactions with customers, colleagues, and vendors. You will collaborate with the team to exceed customer expectations and deliver timely service.

Key Job Duties:

Manage Incoming Communications: Answer and distribute incoming phone calls, logging missed calls with details (name, company, phone number, reason for call, etc.).
Customer Assistance: Provide assistance to customers, including taking and entering order details accurately.
Payment Processing: Process customer payments efficiently and securely.
Order Notifications: Notify customers of completed orders and provide updates as needed.
Order Status Monitoring: Check the status of open promotional orders daily for the Sales Team to ensure timely fulfillment.
Proof Verification: Verify that proofs have been sent, approved, or are pending as required.
Payment Verification: Verify that payments have been made for vendors requiring pre-payment to facilitate order processing.

If you’re interested in joining a dynamic team committed to excellence in real estate service, we encourage you to apply!