Greetings, everyone,

I don’t know what time you’ll be reading this because this morning—like every other morning—10,000 baby boomers became senior citizens.

As you were opening your door to start your day, ten thousand other doors swung open, revealing families quietly grappling with the deeply personal and complex challenges of aging.

Behind these doors are distinguished retirees, accomplished professionals, and devoted adult children—each seeking the peace of mind that comes from knowing their loved ones are cared for with precision, dignity, and grace.

At Gracefully at Home Caregiving, we believe no family should face these moments alone.

Through our GraceFORWARD™ Geriatric Wellness Signature Care Programs, we are the trusted solution for families, delivering world-class private care, expert health navigation, and holistic wellness services in the comfort and sanctuary of home.

We are seeking a Client Success Specialist to join our mission and help us deliver peace of mind and unmatched service to both our clients and our incredible team.

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Your Mission

As our Client Success Specialist, you will be at the heart of everything we do—bridging care operations, client satisfaction, and team support. Your role will ensure that every interaction reflects the luxury care experience Gracefully at Home is known for.

For Clients (External Clients):

• Serve as the warm, professional first point of contact for families and care recipients.
• Guide new clients through a white glove onboarding process, honoring their values, lifestyle, and care goals.
• Monitor service plans and quality of care, ensuring families feel supported, informed, and empowered.
• Create a seamless experience that builds trust and long-term relationships.

For Team Members (Internal Clients):

• Support and empower Life Enhancement Caregivers & GraceFORWARD Caregiving Team by providing tools, schedules, and open communication.
• Foster a culture of trust, respect, and growth, ensuring every team member feels valued and inspired.
• Match caregivers with clients to create ideal pairings, resulting in lasting satisfaction and success.

Behind the Scenes:

• Coordinate schedules, HR processes, and operational reporting to keep services running seamlessly.
• Provide field support to the caregiving team and deliver emergency in-home care when needed.
• Partner with leadership to maintain high service standards and operational excellence.
• Support light marketing and community outreach to strengthen our presence and reputation.

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Qualifications

We are looking for someone who combines heart and skill, with a natural talent for leadership and compassion.

• Strong organizational and time-management skills.
• A compassionate, service-driven mindset, with a true passion for caring for older adults.
• Commitment to whole person, patient-centered, clinically-informed care.
• Flexibility to work every other weekend and select holidays.
• Ability to pass a Level 2 background check and a 10-panel drug screening.
• Willingness to serve as the afterhours and on-call coordinator one week out of each month for urgent client or operational needs.

 Why Join Gracefully at Home Caregiving?

At Gracefully at Home, you are not just filling a position—you are answering a calling.

• Work with a pioneering care model, the GraceFORWARD™ program, focused on wellness, dignity, and graceful aging.
• Join a mission-driven team committed to health, healing, and helping families through their most difficult times.
• Experience a balance of operations leadership and meaningful client interaction.
• Enjoy a supportive, growth-oriented environment where your contributions matter every single day.

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How to Apply

If you’re ready to be part of a team that delivers peace of mind, dignity, and compassionate care, we’d love to meet you.

Email your resume or contact information, including a reliable phone number, to ------------.

We will reach out within 24 hours to schedule a phone interview.