About the Company

NextGen Feedback, Inc. partners with well-known brands to improve customer experiences. By conducting structured evaluations, whether in person, over the phone, or online, we help businesses raise their service standards and deliver better customer satisfaction.

About the Role

We are currently seeking Customer Experience Evaluators (Mystery Metrics Experts). In this role, you will provide valuable feedback on customer service interactions across multiple industries.

Key Responsibilities

• Visit local retail locations and evaluate service interactions.
• Conduct phone-based assessments to review staff professionalism and knowledge.
• Test online or video-based customer support experiences.
• Provide structured, detailed feedback based on company guidelines.

This is a flexible, independent role that suits detail-oriented individuals who enjoy evaluating services and sharing constructive feedback.

What We Offer

• Flexible schedule — choose assignments that fit your availability.
• Weekly compensation — assignments are paid individually and disclosed upfront.
• Training provided — onboarding materials and sample reports included.
• Career growth — potential for recurring assignments and long-term collaboration.
• Efficient tasks — most projects take 30–90 minutes to complete.

Compensation

• Average weekly earnings: $300–$450 depending on assignments completed.
• Payments processed weekly.

Requirements

• Must reside in the U.S. and be legally authorized to work.
• Strong written and verbal communication skills.
• Comfortable with basic technology (logging in, note-taking, uploading screenshots/photos).
• Access to reliable internet and a smartphone and/or computer.
• Detail-oriented, dependable, and able to follow written instructions.

How to Apply

Interested candidates can apply directly through our secure application portal:

👉 ------------/