• Serve as the primary point of contact for customers calling in by phone to place orders, ask about order status, or inquire about return processes.
• Provide real-time phone support to resolve customer concerns, offer product information, and guide customers through purchasing or return procedures.
• Escalate complex issues to the appropriate internal teams.
• Maintain clear and professional phone communication at all times, ensuring high customer satisfaction and accurate documentation of each call.
• Update existing tickets in help desk with interactions. 
• Assist in social media messaging inquiries. 
• Handling some online cases or email-based inquiries
• Submitting orders to drop ship vendors via email
• Processing walk-in customer orders or payments

• 3-4 years of phone-based customer service experience; call center background is a strong plus.
• Strong verbal communication skills, with ability to maintain a calm and helpful demeanor under pressure.
• Proficient in Microsoft Office and phone support software or CRM systems.
• Ability to work independently, manage call volume, and maintain accurate call records.
• Dependable, detail-oriented, and team-minded.
• A positive attitude and great work ethic is required.

We are a small company and every employee needs to be flexible and a team player for us to be successful.