Breakfast/Social Attendant Job Description

Responsibilities include: 

• Set-up and breakdown of breakfast/social items according to Staybridge Suites standards.
• Know and comply with cooking methods, quality standards and kitchen rules, policies and procedures.
• Prepare breakfast/social according to hotel and franchise standards maintaining adequate and sufficient product at all times to service guests based on hotel occupancy and demands.
• Greet and acknowledge guests as they arrive.
• Maintain the cleanliness of the breakfast area and equipment at all times; bus and clean tables; straighten chairs and properly arrange furniture.
• Restock drink and food items and other supplies (e.g., plastic ware, napkins) according to hotel and franchise standards.
• Serve as hostess to hotel guests providing table-side service including coffee refills.
• Thank guests as they depart.
• At the close of the breakfast/social, bus and clean all tables, empty trash receptacles; clean, vacuum and mop the breakfast area, store and dispose of all drinks, food items and supplies in accordance with operating standards and health codes.
• Clean all equipment and properly store equipment and food according to standards and health codes.
• Receive supplies, date and rotate stock; complete and record inventory; follow hotel operational procedures to ensure an order is placed for items that are below par levels.
• Perform essential job functions in accordance with local health department codes, standards and regulations.
• Respond to guest’s needs, special requests and complaints in a courteous, efficient and timely manner.
• Attend food safety seminars, complete franchise training requirements, attend mandatory staff meetings and maintain current food handlers permit at all times.
• Assist with cleaning and maintaining other areas of the hotel, as needed and requested by management.

QUALIFICATIONS

·    Must be able to convey information and ideas clearly

·    Must be able to evaluate and select among alternative courses of action quickly and accurately

·    Must work well in stressful high-pressure situations

·    Must maintain composure and objectivity under pressure

·    Maybe required to perform tasks, which involve exposure to visible blood contamination or reasonably anticipated blood contamination.

·    Must be knowledgeable about OSHA Blood-borne Pathogen Standards, and must follow the required procedure for handling, cleaning, disposing, or moving of objects/materials and the clean-up of blood, infectious materials, or body fluids containing blood.

·    Working in a hotel requires that you be available to work every day of the year, as the hotel never closes. 

Physical Requirements:

·      This position demands good physical and mental health.

·      The breakfast/social person will be required to lift, carry, walk, sit, bend, reach, climb, push, pull, and fold.

·      They must work a flexible schedule and be capable of performing tasks that require repetitive motions.

·      The breakfast/social person must be able to move continuously during work hours, stand for eight (8) hour periods, and must be able to lift and/or carry 50 pounds from the ground to above head level.

·      Attention to detail, excellent organizational skills, and discretion with confidential information.

Personal / Physical Requirements:

·      You are often times a key representative of our hotel that guests come in to contact on a daily basis, and such an important source of public relations to our hotel.

·      Confidentiality, cheerfulness, friendliness, honestly, politeness, and tactfulness are important traits that are expected at all times.

·      Each guest must know they come first

·      Negative, unprofessional comments about guests or other members of the team should never be expressed in public or to a guest

·      Keep the 4 R’s in mind: you must be responsible, reliable, respectful, and responsive.

Other Duties: 

• Consistently reports to work at the scheduled time in the proper uniform with nametag.
• Report all hazards immediately to management for repair.
• Represents the hotel in a positive manner at all times.
• Communicates effectively with other departments.
• Comply’s at all times with Staybridge Suites standards
• Coordinate daily food service supply with front desk to ensure total guest satisfaction.
• Maintain a clear understanding of emergency procedures and where emergency information is located
• Performs special projects to maintain maximum service at all times.
• Arrange special services that are requested by guests.
• Offer information, assistance and directions to guests.
• Light maintenance and custodial work are required as needed.
• You are responsible for maintaining the appearance, cleanliness, and organization of the breakfast/social area and kitchen.
• Helps complete monthly inventory.
• Acknowledges all guests with a smile.