Great Lakes Crossing Outlets - Carousel's Icery

At Carousel’s Soft Serve Icery, we believe that the experience is as important as the products we serve. Every decision we have made and every sacrifice we have taken, we have done with you in mind. At Carousel’s, we are building a company that sees beyond the P&L. We do this by investing in our people, processes, product, culture and our community while remaining fiscally responsible and accountable. This approach will allow us to build an organization that we all can be proud of.  You will be an integral piece of our collective ability to succeed, and we will do everything we can to help you and your team to experience true prosperity.

While we offer some incredible soft serve delights, our products are only as good as our ability to deliver on our promise.  At Carousel’s, we serve up fun, fellowship, smiles and refreshment with every swirl of our family-secret recipe. To stay true to that promise, you, the team lead, must assist with training the right people to represent the Carousel’s brand in your community.

As a Carousel’s Icery team lead, you will model the behaviors that reflect an internal set of guiding principles that form the backbone of who Carousel’s is as a brand:

1. Give Generously
2. Family Always Comes First
3. Go Far Beyond What You Can Ask or Imagine
4. Our Joy Is Our Strength
5. We Choose Love

Position Summary (Purpose)

Works at the location serving up fun, fellowship, smiles, and refreshment with every swirl of our family-secret recipe. You will be the face of the brand for those who visit your location. We are looking for energetic and engaging team members to train and equip to become the next generation’s business leaders. We want candidates with a flexible schedule, an awesome attitude, a big love of people, Carousel’s delicious products and a desire to learn the job & work hard. As we grow, we plan to train, coach, and hire from within whenever possible. Our company is a great career development opportunity.

Our vision for a great Team Lead is one who:

• Takes initiative and acts as a role model to fellow team members
• Enjoy working as a team and motivating others
• Has a passion for people and serving others
• Understands how to create a great guest service experience
• Has a focus on quality and takes pride in your work.
• Is confident in leading and guiding others
• Is open to learning new skills, as well as the latest delicious Icery recipes
• Can make memorable connections with guests
• Works with a sense of urgency at all times
• Has excellent communications skills

Summary of experience: Prior experience as a shift lead, team lead, restaurant assistant manager, or assistant manager. Working with equipment that dispenses soft serve ice cream or equivalent experience is not required, but is a plus.

Team Lead Responsibilities:

• Oversee store operations during each assigned shift. Ensure team members working your shift  is a purpose driven brand ambassador who not only embodies the spirit of the brand, but actively works to create and maintain the culture
• Assist the store manager with the following human resources objectives: recruiting, orienting, training, assigning, scheduling, coaching, communicating job expectations; monitoring, enforcing policies, and procedures during assigned shifts
• Ensure team members are accountable for meeting standards for quality, service, cleanliness, safety, and operational efficiency and effectiveness
• Maintain customer satisfaction by monitoring, evaluating, and auditing product and service offerings; ensure staff is building relationships with guests
• Maintain a safe, secure, and healthy store environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations 
• Accomplish company goals by accepting ownership and exploring opportunities to add value to the brand
• Ensure the security of the location. Respond to emergency situations or other urgent issues
• Ensure technology and applications are working as expected
• Assist the store manager with the routine maintenance and upkeep of the equipment and location
• All other duties and responsibilities as assigned

Essential Behavioral Characteristics:

• High energy, positive attitude, maturity, and leadership  
• Detail oriented and quality minded
• Generous with time, energy, and relationships. Places a high value on training, equipping, and empowering all team members working during your assigned shifts
• Dream Big! Think Big! Build Big!

Essential Skills:

• Entry level knowledge of leadership and management best practices
• Ability to be trained on operational systems and equipment maintenance
• Excellent verbal and written communication skills
• Once trained, able to execute all appropriate and necessary software and communication vehicles

Qualifications and Requirements:

• Be willing and able to work a flexible schedule to include evenings, weekends, and some holidays
• 1+ years customer service experience preferably in the food industry
• Have the ability to lift and carry 50 lbs on a regular basis
• Have the ability to stand for long periods of time

Position:

• Full time, 30 hours a week
• Starting at $17.00 an hour plus tips and bonus