We are seeking a dedicated and detail-oriented Front Desk Representative to join our incredible team at Open Circle Health. This role is crucial in providing exceptional customer service and ensuring smooth operations within our medical office. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively. You will be supporting the work of five nurse practitioners providing care to the community.

Responsibilities include, but are not limited to:
 Welcoming patients into our office: checking in and checking out, taking payments,
updating insurance.
 Communicating with patients: scheduling, correspondence via phone, email, and text;
triaging phone calls and appointments based on urgency.
 Communicating with referring offices.
 Maintaining up-to-date patient charts: notating all conversations with patients and their
providers, uploading records and letters, updating demographic info
 Protecting patients rights by maintaining confidentiality of personal and financial
information.
 Collaborate with medical staff to ensure seamless communication regarding patient
needs and appointments.
 Maintain a clean and organized front desk area to enhance the patient experience.

Requirements
 Previous experience in a medical office setting is preferred.
 Familiarity with medical records systems is highly desirable (we use AthenaHealth).
 Familiarity with Microsoft office and google drive.
 Strong organizational skills with the ability to multitask effectively in a fast-paced
environment.
 Excellent verbal and written communication skills to interact professionally with
patients and staff.
 Attention to detail is essential for accurate data entry and record management.
 Ability to work independently as well as part of a team in a collaborative environment.

You must possess Intercultural Sensitivity: Demonstrated ability to understand, work with, and appreciate diverse perspectives and backgrounds

Benefits:

Generous PTO and paid holidays.

Some flexibility with hours.

Wonderful, smart, funny, ethical, hard-working co-workers.

Supportive, positive work environment.

Job Types: Full-time, Part-time

Pay: depends on experience

Expected hours: 24 – 32 per week