Join a growing local trade services company dedicated to providing top-quality service with a personal touch. We are looking for a reliable and motivated Customer Service Representative & Social Media Assistant to support our team, help manage customer relationships and contribute to our online presence.

Key Responsibilities:

Customer Service (Primary Role):

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Schedule service appointments and coordinate with field technicians
• Maintain accurate customer records and service details
• Resolve customer issues with a focus on satisfaction and professionalism
• Provide support for billing, quotes, and general administrative tasks

Social Media Assistance (Secondary Role):

• Assist in creating and posting content for company social media platforms (Facebook, Instagram, etc.)
• Monitor comments, messages, and reviews, responding where appropriate
• Support marketing campaigns and promotions as directed
• Track engagement metrics and provide monthly updates

Qualifications:

• Prior experience in customer service or office support (trade or service industry a plus)
• Strong communication and problem-solving skills
• Proficient in Microsoft Office and familiar with social media platforms
• Comfortable working in a fast-paced, team-oriented environment
• Positive attitude and willingness to learn

Benefits:

• Competitive hourly pay based on experience
• Health insurance
• 401(k) with company match

How to Apply:

Send your resume and a brief cover letter to ------------ with the subject line: CSR & Social Media Assistant Application. We look forward to hearing from you!