Rooted Integrative Wellness Center
Job Description Receptionist
Last Updated: 5/2025

Basic Function
To provide reception services and clerical support to management, clientele and members of
Rooted Integrative Wellness Center.
Examples of Job Duties
● Answer, screen and direct phone calls in a polite and friendly manner; schedule, confirm and
follow through on appointments
● Welcome visitors in a warm and friendly manner, answer any questions, direct and
announce their arrival appropriately; process payments and sell retail
● Provide basic and accurate information in-person and via phone/email/messaging platform;
relay messages, follow up on requests and inquiries
● Enter and verify data, use an online filing system and edit/update documentation (client
files, invoices, payments, procedures, forms, signs, records of requests, etc.)
● Update collective calendar by processing changes and correcting errors
● Maintain cleanly, well stocked reception, bathroom and common areas at all times
● Receive, sort and distribute deliveries and incoming mail
● Take inventory and inform Sarah when it’s time to purchase supplies and top sellers in the
shop
● Run occasional errands for the owner, such as refilling water for the clinic.
● Provide basic clerical tasks as needed

Skills
● Demonstrated written, listening and verbal communication skills
● Excellent interpersonal and customer service skills
● Ability to perform basic clerical procedures and utilize office equipment and software
● Ability to multitask and prioritize tasks without guidance
● Attention to detail and organizational skills
● Ability to be punctual with strong attendance
● Ability to be resourceful and proactive when issues arise
● Ability to use discretion and judgment and handle sensitive and/or confidential information
in an appropriate manner
● Skill and willingness to learn, actively listen, empathize, support, contribute to, collaborate,
and brainstorm with others
● Present oneself as professional both in manner and dress
● Take note of any potential interpersonal conflict, changes to professionalism, or concerning
behavior by practitioners and communicate that to Sarah
● Be able to lift at least 5 gallons of water

Rooted Integrative Wellness Center
Job Description Receptionist

Education, Training and Experience
● High School diploma or equivalent education preferred
● Training and/or proficiency in Microsoft Office Suite, G Suite or similar preferred
● Experience as a Receptionist, Front Office Representative or similar role is preferred
● Knowledge of therapeutic bodywork preferred