Customer Service and Sales Associate

Company Overview:

Join Heads and Tails, a customer-centric and innovative marketing company dedicated to providing exceptional services and fostering meaningful customer relationships. We are currently seeking a motivated and personable Customer Service and Sales Associate to join our dynamic team. If you are passionate about delivering outstanding customer experiences and have a flair for sales, we want you on board!

Customer Service and Sales Associate

Location: Louisville, KY

Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Provide accurate information about our products and services.
• Address and resolve customer concerns, ensuring a positive and satisfactory experience.
• Effectively communicate our products' features and benefits to potential customers.
• Meet and exceed sales targets through proactive selling and relationship-building.
• Process customer orders accurately and efficiently.
• Collaborate with the logistics team to track and update customers on the status of their orders.
• Investigate and resolve customer complaints or issues, working closely with other departments when necessary.
• Document and report recurring issues for continuous improvement.

Stay informed about product updates, industry trends, and market competition to effectively communicate with customers.

Qualifications:

• Eagerness to gain experience in customer service and sales roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits:

• Competitive pay with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work environment.

How to Apply: To apply, please submit your resume via Indeed.

Customer Service and Sales Associate

Job Type: Full-time

Pay: $43,000.00 - $47,000.00 per year

Shift:

• Day shift

Application Question(s):

• Please provide an email address at which we may contact you.

Ability to Commute:

• Louisville, KY 40224 (Required)

Work Location: In person