START DATE: Monday, August 18, 2025

COMPENSATION: $20.00 per hour + COMMISSION BASED ON RETAIL SALES

W-2, Non-Exempt

SCHEDULE:

Full-time (34 Hours per Week) Monday - Friday

5:30am - 1:30pm Mondays, Wednesdays, and Fridays

5:30am - 10:30am Tuesdays and Thursdays

*1-2 Saturdays per month; 8:30am - 11:30am

CHECK US OUT: https://theliftlounge.vip/open-positions

Here at The LIFT Lounge®, we make it our mission to help our clients, ages 45 to 75, reclaim their time and do the things they love with the people they care about for longer! Our session sizes are limited to six so we can treat every member like a VIP.

Our team delivers longevity fitness programs that are unique and customized to each member to achieve fast, sustainable results in a more intimate environment than your typical fitness studio. We are always seeking genuine connection and supporting our members' goals, celebrating their successes, and turning their challenges into growth opportunities.

In our sanctuary of sustained wellness, we have built a tight-knit community through our facilitation of engaging conversations in and outside of session and our commitment to being an excellent host - making sure all our members feel valued, cared for, and like a VIP during every visit and are compelled to leave reviews like...

"When you step foot through that door and actually start a workout, you understand why people are so passionate and truthful about the reviews and the whole concept in general."

- Keyan H.

We enjoy what we do, and all our team members share the following values:

The LIFT Lounge Core Values

1. Say It. Mean It. Do It.

"I say what I mean and mean what I say-no fluff, no filters, just the real deal. Clear, honest communication is the foundation of everything we do."

2. Show Up & Serve Up.

"Serving others starts with respecting their time. Whether it's a client, a coworker, or a friend, showing up on time is the simplest way to show you value them. If you're 20 minutes early, you're on time. If you're on time (which means just before or at least 5 minutes early), you're late."

3. We Win, You Win.

"There's enough success, growth, and good vibes for everyone-and we're here to prove it. A scarcity mindset means you're playing for the name on the back of the jersey instead of the front. We win, you win. Simple as that."

4. Sweat. Laugh. Repeat.

"Laughter is the best medicine-even in a place focused on strength and results. The work we do is serious, but that doesn't mean we have to be serious all the time."

5. The Little Things Are the Big Things.

"It may be last on the list, but make no mistake-it's one of the most important. Quality over quantity, always. The little things make the biggest difference-and trust me, we don't miss them."

VIP Member Concierge Key Responsibilities and Success Metrics

Welcome

Warmly welcome each client by name, check them in for their session, and facilitate introductions in the member lounge. Proactively keep conversations going to build and maintain a connected community amongst our clients. Verify attendance within 7 minutes of session start.

Success Metrics:

• Zero transactions require corrective action (refunds, reversals etc.)
• Maintain an average client satisfaction score of 90% as measured by client surveys

The Environment

Proactively maintain a clean, always stocked, welcoming, and ready-for-use studio and lounge space.

Success Metric:

• Towels, beverages, and supplements are fully stocked 20 minutes before each session starts so that our members can easily pick up and purchase our products

Tee-Up

Update announcements on in-studio and member communication channels as new announcements come into the queue. Provide Longevity Exercise Specialist with announcements to share during their sessions, and ensure the monitors display upcoming events, challenges, and promotions.

Success Metric:

• 100% of goals met with all events, challenges, and promotions
  
   

Elevate Member Services

Provide a 5-Star experience to our clients by promptly answering their questions in person or via phone, the CRM, and social media. Strategically, proactively, and thoughtfully bundle member appointment scheduling when they need two types of appointments in one week (e.g. exercise + nutrition, etc.)

Success Metric:

• During working hours, respond to 90% of client inquiries within 10 minutes of receipt while sessionsare in-session

Close

Complete each task on the closing checklist to end the day. Create a closing duties subtask in Asana for each day to demonstrate that you've used the checklist.

Success Metric:

• When leadership does a quality assurance spot check of the studio three times per month, no more than one corrective item should be identified

VIP Client Concierge Ideal Characteristics

• You like to create and use a checklist ... like all the time
• You think quickly before you act
• You make things better rather than whining about them
• Fact: there is no such thing as being over prepared
• At the end of the day, everyone deserves to feel special
• You're the hostess with the mostest
• Experience using a task management tool such as ClickUp, Asana, etc...