Job Title: Client Care Manager ( Directors Training Position)
 Organization: Fathers To Founders
 Location: San Francisco, CA (Hybrid)
 Reports To: Executive Director
 Start Date: April 1, 2025
 Type: Full-Time

About Fathers To Founders

Fathers To Founders is a nonprofit organization dedicated to empowering fathers—particularly those experiencing homelessness or non-custodial challenges—to build stronger families and communities. Through direct services, advocacy, and support networks, we provide comprehensive care management to help fathers stabilize their lives and achieve self-sufficiency.

Position Overview

The Client Care Manager is a key leadership role responsible for providing holistic, client-centered case management to fathers facing housing instability, reentry challenges, and other socio-economic barriers. This position combines direct social work support, community engagement, and administrative oversight to ensure effective service delivery. The ideal candidate will have a strong background in social services, case management, advocacy, and nonprofit administration.

Key ResponsibilitiesSocial Work & Case Management

• Conduct comprehensive intake assessments and develop individualized care plans.
  
   
• Provide direct case management, connecting clients to essential services such as housing, employment, mental health support, and financial literacy programs.
  
   
• Advocate for fathers navigating public assistance programs, legal aid, and other social services.
  
   
• Conduct regular follow-ups to monitor client progress and adjust support plans as needed.
  
   
• Facilitate crisis intervention, mediation, and conflict resolution when necessary.
  
   
• Maintain confidential client records and ensure compliance with legal and organizational standards.
  
   

Community Engagement & Support Services

• Develop and maintain partnerships with community organizations, government agencies, and service providers to enhance client support networks.
  
   
• Organize and lead workshops on parenting skills, financial planning, and mental health awareness.
  
   
• Advocate for policy changes and systemic improvements that support fathers and families.
  
   
• Conduct outreach efforts to engage fathers in need, including visits to shelters, reentry programs, and community centers.
  
   

Administrative & Operational Support

• Manage scheduling, correspondence, and communications for the Executive Director.
  
   
• Assist with program tracking, reporting, grant documentation, and compliance requirements.
  
   
• Maintain organized records and databases to support program evaluation.
  
   
• Organize meetings, take minutes, and coordinate logistics for events and training sessions.
  
   

Financial & HR Support

• Track client-related expenses and process invoices for approval.
  
   
• Support payroll processing and employee documentation as needed.
  
   

Additional Responsibilities

• Assist with social media, outreach, and marketing efforts to increase awareness of programs and services.
  
   
• Perform other duties as assigned to support the mission and operations of Fathers To Founders.
  
   

QualificationsEducation & Experience

• Bachelor’s degree in social work, psychology, counseling, or a related field preferred. Equivalent experience in case management, community advocacy, or nonprofit administration will be considered.
  
   
• 2+ years of experience in social services, case management, or a similar role, preferably working with justice-involved individuals, unhoused populations, or low-income families.
  
   

Skills & Competencies

• Strong understanding of trauma-informed care and culturally responsive service delivery.
  
   
• Excellent interpersonal, communication, and conflict-resolution skills.
  
   
• Proficiency in Microsoft Office, Google Suite, and case management software.
  
   
• Ability to work both independently and collaboratively in a fast-paced, community-driven environment.
  
   
• Passion for social justice, fatherhood empowerment, and systemic change.
  
   

Expectations & Assurances

• Must be reliable and maintain a professional phone line.
  
   
• Maintain a professional appearance (collared shirts, jeans, or pants).
  
   
• Must remain substance-free during work hours.
  
   
• Uphold organizational integrity and separate personal matters from work.
  
   
• Must complete a 90-day probationary period for permanent hire consideration.
  
   

Compensation

• Salary: $22.00 per hour (Full-Time), based on payroll taxes and employment-related costs. This Position is subject to raise in 90 days.