About the Company: We are at third generation union glazier shop.  We do commercial and residential glass projects from mirrors, and heavy glass showers, to commercial store fronts and aluminum doors.  We are a small family oriented company looking for the right candidate that not only works hard but fits in with our day to day work environment.  

Job Description: The Accounts Payable will be responsible for managing and overseeing the financial transactions of the company, ensuring accuracy, timeliness, and compliance. This role will play a key part in maintaining healthy cash flow and fostering strong relationships with vendors and clients.

Key Responsibilities:

Accounts Payable:

Process vendor invoices and verify accuracy.

Ensure timely payment of invoices by coordinating approvals and scheduling payments.

Reconcile vendor statements and resolve discrepancies.

Maintain accurate records and documentation for all transactions.

Communication with Customers:

Handle incoming phone calls and emails, addressing customer inquiries and providing information about products or services.

Respond to customer concerns and resolve complaints in a professional and timely manner.

Follow up with customers to ensure satisfaction and maintain positive relationships.

Order and Account Management:

Process customer orders and verify accuracy.

Update and maintain customer account information in the system.

Coordinate with other departments to ensure customer needs are met.

Administrative Support:

Maintain organized records of customer interactions and transactions.

Assist in preparing invoices, quotes, and other documents for clients.

Support the team with filing, data entry, and general office tasks.

Problem-Solving:

Troubleshoot minor issues with orders or accounts.

Escalate complex problems to supervisors or relevant departments as needed.

Offer creative solutions to meet customer needs within company policies.

Product and Service Knowledge:

Stay informed about the company's offerings to provide accurate information.

Communicate updates, new services, or promotions to customers.

Collaboration and Teamwork:

Work closely with colleagues to ensure smooth workflow and customer satisfaction.

Share feedback or customer insights to improve processes.

Customer Experience Enhancement:

Go the extra mile to create a welcoming and helpful environment.

Seek opportunities to improve customer satisfaction and loyalty.

Qualifications and Skills:

Proven experience in accounts payable or a similar role.

Strong proficiency with [accounting software, e.g., Sage, QuickBooks, SAP] and MS Excel.

Exceptional attention to detail and organizational skills.

Excellent communication and problem-solving abilities.

Ability to handle sensitive information with confidentiality.