About Us
At Fun On Foot Company, we are passionate about delivering memorable and engaging experiences to our customers. As we continue to grow, we’re looking for a dedicated Live Chat Agent / Appointment Setter who will serve as a key point of contact for customers and play a vital role in enhancing satisfaction and retention.

Position Overview
In this dual-role position, you will be responsible for both managing real-time interactions via our live chat platform and setting appointments to ensure seamless customer engagement. You will also support our Customer Success initiatives by helping clients get the most value from our services.

Key Responsibilities

Customer Engagement & Support

Respond promptly to customer inquiries via live chat in a professional and friendly manner.

Guide new and existing customers through onboarding processes and service offerings.

Assist in resolving issues by collaborating with internal teams for quick and effective solutions.

Appointment Setting

Schedule appointments and follow-ups with prospective and existing customers.

Ensure accurate documentation of interactions and updates in the CRM system.

Provide reminders and confirmations to ensure customer preparedness and attendance.

Relationship Management

Foster strong relationships with customers to support long-term engagement.

Conduct routine check-ins to gather feedback and ensure client satisfaction.

Represent the voice of the customer within the company to improve products and services.

Data & Reporting

Maintain detailed records of customer communications and appointment activities.

Track metrics related to customer satisfaction, appointment conversion, and engagement trends.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.

2+ years of experience in customer service, appointment setting, or a similar role.

Strong written and verbal communication skills.

Proficiency with CRM tools such as HubSpot or Salesforce.

Highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment.

What We’re Looking For

A proactive and empathetic communicator who thrives in remote environments.

Someone with a customer-first mindset and a drive to create positive interactions.

A tech-savvy individual with a passion for efficiency, service, and team collaboration.

Benefits

Competitive hourly pay (commensurate with experience)

Health insurance: medical, dental, and vision

Paid time off, including vacation, holidays, and sick leave

401(k) retirement plan with company match

Ongoing training and professional development

Flexible remote work environment to support work-life balance