DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE:

1. Handles customer inquiries, requests and complaints through various channels such as phone, email and social media.
2. Product or Service Knowledge: Acquire in-depth knowledge of the company’s products or services to effectively answer customer questions, provide recommendations, and Stay updated on product/service updates and changes.
3. Complaint Handling: Handle customer complaints professionally and empathetically. Listen actively, gather relevant information, and work towards finding satisfactory resolutions to maintain customer loyalty.
4. Customer Education: Educate customers on product features, benefits, and usage. Provide guidance and assistance to help customers make informed decisions and maximize the company value.

DESIRED SKILLS & EXPERIENCE

• Education: University degree in English, Customer Service, Marketing & Sales, etc… are preferable.
• Experience: No working experience required.
• Languages: Excellent English skills, especially speaking and writing skills.
• Good communication skills.
• Patient personality.
• Self-motivated with strong team skills, a high degree of punctuality.
• Hard-working and good health.

WHAT WE OFFER

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Aurithm Media has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.