Job Title: MYAC Operations Associate 

Reports To: Building Manager 

Direct Reports: None 

Status: Full-time, non-exempt – flexible scheduling with nights and regular weekends required based on programming schedule 

Compensation: $36,000 - $42,000 annually, plus a benefit package including health/dental/vision, PTO, paid holidays, and 403(b).  

Organizational Overview 

The Milwaukee Youth Arts Center (MYAC) is a destination for creativity, collaboration, and community building.  Opened in 2005 and founded as an active partnership with First Stage and Milwaukee Youth Symphony Orchestra, MYAC delivers high quality spaces and inclusive experiences for young people, artists, and community leaders throughout Wisconsin.  Across two buildings at the intersection of Milwaukee’s Bronzeville, Historic MLK Drive, and Schlitz Park neighborhoods – MYAC’s spaces include a studio theater, six performance and rehearsal halls, fourteen classrooms, eight small group instruction studios, and a variety of commons and community gathering spaces.   

Position Overview 

The MYAC Operations Associate will serve as a daily primary collaborator and facilitator for delivering MYAC programs and events, and leader in facility management, routine upkeep, and hospitality.  An active participant in daily operations, the Operations Associate will fulfill the needs of rooms, spaces, and experiences in service to the daily schedule and programs.  The Operations Associate will work across departments and partner with MYAC Hospitality team members to anticipate and respond to emerging technical, set-up, or operational needs.   

Essential Responsibilities 

Operations (70-75%): 

Provide daily service in setting up, checking in, and resetting MYAC spaces for program use 

Oversee daily operations at MYAC facilities: HVAC, security, safety platforms, electrical, plumbing, and specialty services (lighting, sound, stage) 

Serve as primary operational resource for onsite guests, students, staff, rental partners, and vendors 

Perform routine facility maintenance as related essential building functions, including HVAC, plumbing, electrical, janitorial, and security 

Participate in all aspects of the conversion process for events including but not limited to setup and tear down of all event/productions, as well as numerous assignments required by the event  

Loading and unloading trucks  

When required, provide light, sound, and video support during shows/events for qualified personnel  

Move furniture, road cases, miscellaneous equipment  

Duties may include setting up and tearing down flooring, portable chairs, barricades, staging, tables, and other furnishings and equipment 

Provide direct technology support and work alongside contracted vendors to deliver high quality technical service 

Occasional custodial support including but not limited to stocking paper goods and restroom cleanliness checks 

Serve as manager on duty for select shifts and programs 

Directly participate in daily opening, closing, and reset procedures 

Support and participate in room set-ups, services, and emergent needs 

Consistently demonstrate and deliver MYAC’s Culture of Hospitality expectations 

Hospitality (25-30%): 

Staff the MYAC front desk a minimum of 10 hours per week as a Host 

Provide active concierge services for guests, visiting organizations, and rental partners 

Take responsibility for secure lockup of the building when scheduled 

Basic office admin such as separate mail, answering the main line telephone to direct calls, and building schedule management 

Upholding MYAC’s access control and visitor management procedures 

Qualification & Experience 

Interest, comfort, or experience in working in community, arts, or youth-centered spaces 

One year of hospitality, service, facility, or administrative experience 

Significant experience in either the area of building maintenance and/or management, or event production, coupled with willingness to learn about the other area(s) 

Experience or comfort with reservation systems, security platforms, and Microsoft office suite 

Self-starter with a demonstrated strong work ethic 

Must possess excellent project management skills with the ability to prioritize and problem solve 

Aptitude to work in a cross-functional organization. Taking direction across departmental lines in a collaborative environment 

Effective written, verbal, and visual communication skills. Motivated by change, growth, and the unknown 

Applications and Inquiries 

The Milwaukee Youth Arts Center is an inclusive, creative environment that welcomes diverse applicants and interests.  For more information or to submit a resume, please contact MYAC Building Manager, Kate Ferdinandi at ------------