Customer Service
JA Frate
Crystal Lake, IL, USA
20 days ago
Full-time
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PLEASE READ CAREFULLY - This position is Monday through Friday from 10:00am to 6:00pm.

TO APPLY, PLEASE VISIT OUR WEBSITE AT WWW.JAFRATE.COM/CAREERS.

The Customer Service Associate is to accurately enter shipment information into our transportation system in a timely manner. Insuring all information is accurate and ready to be routed for next day guaranteed delivery.  They are responsible for customer service functions of answering phones, taking pickups, providing quotes and tracing shipments. 

The job responsibilities include, but are not limited to;

  •  Insure all shipments have been data entered into CLI software with 99.85% accuracy 
  • Answering customer and driver phone calls
  • Responding to customer e-mails
  • Enter customer pickup/delivery information timely and accurately
  • Provide Freight Quotes to customers 
  • Create shipments from Bills of Lading
  • Maintain/respond to Day and Night Hot Sheet Issues
  • Scan Bills of Ladings
  • Run daily reports
  • Other Duties as assigned 

Requirements

Qualified candidates will need to have the following skills;

  • High School Diploma or GED
  • Minimum 1 year customer service experience in a business to business setting
  • Proficient Microsoft Office experience in Outlook, Word and Excel
  • Accurate Data Entry Skills, able to type a minimum 40WPM
  • Previous transportation/logistics experience with geographic knowledge of the Chicagoland area, a plus

Screener Questions: Billing Clerk/Customer Service

How did you hear about the position? Did someone refer you?

 

What reasons do you have for leaving your current job (or most recent employer)? (required)

 

How many years of customer experience do you have? What previous position do you feel most resembles this job? (required)

 

For each of the following, please list if you have beginner, intermediate or advanced experience - Outlook, Word, Excel. (required)

 

Approximately how many WPM are you able to type? (required)

 

What are your salary range expectations? (required)

 

Is there anything else you would like to share regarding your qualifications for this position?