JOB DESCRIPTION:

• Read and speak English language sufficiently to converse with the public, to respond to official inquires, and to make entries on reports and records
• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have about the Transit system
• Must have knowledge of streets, roads and points of interest in the greater Mansfield area
• Learn Routes and Policies so questions can be answered knowledgeably
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a copy machine, and a computer
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute
• Provide operators with information about fares, weather, traffic, obstacles and requirements
• Make some outbound calls to clients
• Must be able to communicate on a 2-way mobile radio system to complete radio checks and assist drivers
• Must be able to adapt to cross training in other areas of the office
• Performs other duties as assigned

JOB REQUIREMENTS:

• Must pass pre-employment drug screening.
• Must pass background check.
• Subject to random drug testing as a condition of employment.
• High school diplomas or GED preferred with the ability to read, write, and speak English; perform basic mathematical procedures. 
• Must possess a valid driver’s license 
• Ability to communicate effectively with the public required.
• Have a pleasant attitude over the telephone and to the public
• Tech-Savvy with knowledge of relevant methods
• Fast typing with experience in data entry and computer knowledge
• Outstanding organizational and Multitasking abilities
• Active listener with excellent communication skills
• Must be able to work alone and without direct supervision
• Comply with company dress code