Position Overview:

The Care Coordinator is essential in ensuring clients receive exceptional care and service. This role involves overseeing care coordination, managing client intake, scheduling, and facilitating communication between caregivers, clients, and their families. The coordinator collaborates with medical professionals, home care aides, and administrative staff to develop personalized care plans and maintain smooth operations within the home health care agency. Strong problem-solving skills are also crucial for addressing challenges and ensuring seamless service delivery.

Key Responsibilities:

Client Intake & Assessment:

• Conduct initial intake and assessments to understand clients' health needs and personal preferences.
• Develop and update care plans in collaboration with healthcare professionals, clients, and their families.
• Ensure all necessary documentation is completed and maintained in accordance with regulatory standards.
• Assign caregivers to clients based on care requirements, skillset, and availability.
• Maintain communication between clients, families, caregivers, and healthcare providers to ensure the plan of care is being followed.
• Adjust schedules and care plans as necessary to accommodate changes in client needs.
• Ensure timely follow-up on all care coordination requests.

Client and Caregiver Communication:

• Serve as the primary point of contact for clients and their families regarding any care-related concerns or inquiries.
• Communicate effectively with caregivers to ensure they are aware of care plans and any updates to client conditions.

Compliance & Documentation:

• Ensure all client records, care plans, and caregiver notes are accurate, complete, and comply with federal, state, and local regulations.
• Track and report on client outcomes and satisfaction.
• Assist in quality assurance reviews and audits.

Support & Problem Solving:

• Address any issues related to care delivery, resolving conflicts between clients, families, and caregivers as needed.
• Provide support to caregivers in the field by offering guidance on client care plans or addressing concerns.
• Monitor the quality of care provided and initiate corrective action when necessary.

Qualifications:

• Education:
• Bachelor’s degree in healthcare administration, nursing, social work, or a related field (preferred).
• Relevant certifications (e.g., Home Health Aide, Care Coordination) are a plus.
• Experience:
• 2+ years of experience in a healthcare, home care, or case management role, preferably within a home health or long-term care setting.
• Experience working with elderly or disabled individuals is preferred.

Skills:

• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in healthcare software and scheduling systems.
• Ability to work collaboratively with a team of healthcare professionals and caregivers.
• Compassionate and client-centered approach to care.

Physical Requirements:

• Ability to sit, stand, and move for extended periods.
• Occasional travel to client homes or healthcare facilities may be required.

Benefits:

• Competitive salary
• Professional development opportunities