The IT Support Technician will perform diagnostic, hardware repair, desktop support and remote assistance. This position will have the opportunity to interact with customers to learn their needs and act as a consulting expert to lead them to the best solution to their current IT needs. This position will also perform on site business client support.

Duties/Responsibilities:

• Test, troubleshoot, diagnose, and repair hardware issues.
• Install and troubleshoot problems with operating systems, consumer software, and business software.
• Software tune-up, virus clean up and installation of virus protection software.
• Data recovery, transfer, and back up.
• Set up new computers, printers, related equipment.
• In-person instruction with customers on the use of computers, software, and devices.
• Set up basic business networks; domains, servers, terminals, printers, routers, switches, cabling.
• Set up of firewalls and security applications.
• Network and cabling; Cat5e, Cat6, RJ45.
• Set up of WiFi and fiber.
• Well versed in Active Directory, DNS, DHCP, SMB

QUALIFICATIONS/EDUCATION/CERTIFICATIONS

• Customer Service – 5 years
• Desktop Support – 5 years
• Computer Repair – 3 years
• Network Support – 3 years
• MSP Experience a plus
• CompTIA A+, Net+, Server+, Security+ Certification preferred
• AAS Degree in IT a plus
• Apple, iMac/MacBook/Mac repair experience a plus