BASIC RESPONSIBILITY:

The Direct Service Provider II will be responsible for interacting with and providing a safe environment, including social and community support activities, to the participants served.  The Direct Service Provider II is responsible to and reports to the  Program Innovation Leader and the Director of Programs. 

SPECIFIC DUTIES:

1. Actively engage with participants in daily activities that support a person-centered approach and supports the participant’s individual program goals.
2. Encourage participants to join activities while promoting individual choice and decision-making opportunities.
3. Promote community integration by ensuring participants have full access to the community through outings, field trips, and attending special events.
4. Assist the Program Innovation Leader with planning daily activities. 
5. Perform the duties of the Program Innovation Leader when the Program Innovation Leader is absent.  
6. Complete documentation including but not limited to: daily logs, incident reports, and attendance logs.
7. Attend departmental staff meetings and trainings.
8. Perform additional tasks and duties as may be assigned from time to time. 

QUALIFICATIONS:

General:

• MUST be at least 21 years of age.
• MUST pass a criminal background check.
• MUST have a current California driver’s license with a good driving record.  
• Knowledge of Microsoft Word and Excel.
• Can lift a minimum of 45lbs.
• Strong communication, teambuilding and leadership skills
• Willingness to learn and be flexible
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Willingness to learn and be flexible
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Competencies:

• Self-awareness—Self-awareness is a key component of person-centered planning; staff must be cognizant of their own cultural assumptions, psychological development and temperament, personality dynamics, and prejudices to avoid imposing their beliefs on the process. 
• Personal integrity—In the context of person-centered planning, personal integrity means having minimal conflicts, clear values of caring for the person, acting in accordance with those values, and acting consistently over time.

• Informed decision making—The ability to help the person understand what the options are and to support the exploration of potential options in order to enhance decisions. 
• Yielding control—The ability to have planning driven by the person through self-direction and self-determination, including supporting consumers to initiate planning. 
• Team building—Building the plan is a collaborative task, and the staff fosters a team environment. Team building keeps the group of individuals around the person in a 

contributing, cohesive unit. The team of people is organized to work together cooperatively to meet the person’s needs. 

• Strengths-based thinking—Focus is on the positive attributes of a person, the process is person-led, and centered on strengths-based outcomes and positive attributes. 
• Active and reflective listening—Facilitators use active listening throughout the planning process, giving their full attention, using body language and responses that demonstrate their consideration and understanding of what the speaker is communicating. The goal of active listening is to ensure the speaker feels heard and understood. Staff use reflective listening, paying special attention to the content, feelings, and meaning behind the message and reflecting back to the speaker to demonstrate understanding and clarify the message. The purpose of reflective listening is to act as a mirror or reflection of the speaker to optimize their communication. 
• Understanding of living best life—Living one’s best life is subjective and involves reaching targeted levels of growth, leading to taking actions that help the person discover and hone their interests, talents, and passions. The facilitator supports the person to articulate what his or her best life looks like, and to tailor their plan to fit their ideal.

Education: 

• Some College preferred. MUST have a high school diploma or GED.
• Have and maintain current Red Cross First Aid Certificate and CPR Certificate.
• Fluent in speaking, reading, and writing in English; Spanish, preferred.

Experience:

• Minimum 3 years of experience preferred.

SCHEDULE AND COMPENSATION:

• Monday – Friday 8:00am – 4:30pm. Some weekends or evening as needed for special events/community events.
• 403B available with employer 4% provided after employee puts in 6%
• Health, Vision, Dental benefits available.
• Compensation reflective of experience and education.
• $17.5-$19.50/hr