The position of a CLIENT CARE SPECIALIST is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Precision’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality.

Job Responsibilities:

• Respond to incoming customer calls with courtesy.
• Assist in the investigation of a complaint and provide a response to the customer complaint.
• Maintain complete, accurate and updated information in the customer database regarding customer concerns.
• Follow our procedure for quality and efficient responses to customers.
• Resolve all customer concerns by the end of the daily shift.
• Keep up to date with current issues regarding concerns and resolutions.
• Respond promptly and provide a response to address the customer’s needs.
• Perform other duties as assigned.
• Dispatching service technicians.
• Mandatory debriefing calls.

Requirements:

-Basic computer skills including Word and Excel is mandatory. ServiceTitan knowledge is preferred. 

· High School diploma or GED required.

· Prior call center experience preferred.

· Must be willing to work a flexible schedule (including some weekends – on call).

All full time employees are offered the following benefits:

· Medical, Dental & Vision Insurance

· Paid Training

· Company paid vacation/holidays

· Weekly Paychecks

**All qualified candidates are required to undergo a pre-employment drug screen and background check**

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Customer service: 1 year (Required)

Work Location: In person