As a Service Technician, you will troubleshoot, repair and provide periodic maintenance on mono and color stand-alone and networked devices installed at our customer’s locations. Connect copier/fax/multifunction equipment to networks and computers when applicable. You will provide a high level of support for our clients by exhibiting a high degree of technical proficiency, excellent technical skills, and professionalism. You will serve as the first line subject matter expert answering technical and application questions. Maintain accurate and complete documentation, inventories, parts orders and returns, assigned company assets and other administrative paperwork.

Essential Duties and Responsibilities

• Onsite at first call no later than 8:00 AM unless otherwise directed.
• Must call dispatch by 5:00 PM to confirm first service call for the next morning. Or check queue for pending calls to determine first service call for the next morning.
• Take necessary tools and cleaning supplies into an account. If additional supplies are needed to complete the call, contact your Service Field Supervisor.
• Arrive on time and prepared for the first service call of the day
• Present a professional appearance and courteous manner to our client. Wear provided shirt with clean and neat apparel.
• Carry all tools and supplies needed into the service call.
• Communicate with clients before and after problem resolution. Explanation of service performed or additional parts or needs is also required.
• Input of data into remote services software and communication of additional support with supervisor if required.
• Maintain open communication with service team and management, strive for company service department benchmarks and be client satisfaction oriented.
• Delivery Copiers and toner when needed.

hysical Expectations of the Job

• Ability to speak clearly and hear effectively to communicate effectively via telephone and in person.
• Ability to utilize an electronic device for data entry purposes.
• Ability to bend, stoop, push and pull in order to work on copiers.
• Ability to lift a minimum of 80 pounds.
• Ability to use hand tools in order to repair copiers.
• Ability to work with chemicals to include toner, glass cleaner, isopropyl alcohol and exterior soap.

Minimum Requirements

• Required high school diploma or GED
• Associates degree in electronics or equivalent.
• Min 2 years experience as copier/printer technician
• Ricoh, HP, Konica Minolta or Sharp experience is preferred
• Excellent verbal and written communication skills.
• Excellent analytical skills for written and numerical data.
• Valid driver’s license and good driving record.
• Clean background check and drug screening
• Veterans encouraged to apply

Average 4.5 calls per day

Average 4 hour response time or less