Job description

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Perform data entry tasks to update customer information in the system
- Communicate effectively with customers to ensure their needs are met
- Conduct outbound calls to follow up on customer inquiries
- Analyze customers' feedback and provide suggestions for improvement

Experience:

- Previous Telecommunication Experience a plus (T-Mobile - AT&T - Verizon)
- Previous experience in a customer service role is preferred
- Strong communication skills in English (both verbal and written)
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills

This is an excellent opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive pay rates and a supportive work environment. If you are a motivated individual with strong communication skills, we encourage you to apply for this position.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Expected hours: 40 per week.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person