Essential Duties and Responsibilities:

• Oversee all inquiries, booking requests and direct customer contact daily. 
• Assist guests with all check-in procedures, answering any questions guests may have. 
• Resolving problems arising from guest complaints, reservations, and unusual requests and inquiries quickly and efficiently. Escalate to Guest Relations Manager when necessary. 
• Manage and ensure proper inventory of home goods stored in owner’s closet. 
• Ensure guests are treated courteously, and that guests requests for special services are carried out in a timely manner.
• Implementing concierge service protocol and being fully aware and in compliance with all LSR policies and procedures. 
• Manage all guest reviews and respond accordingly within guideless of the Review Management Policy.
• Assist in the development and deployment of guest concierge offerings. 
• Work with fellow guest relation team members to ensure all property information is accurate in Streamline, Breezeway, and all channel partner sites.
• Provide assistance to Guest Relations and Concierge Manager as required.
• Identify new business and growth opportunities