GREAT EXPECTATIONS FAMILY PRACTICE AND MEDISPA

SPA RECEPTIONIST

JOB DESCRIPTION

Job Summary: Perform administrative, clerical, and customer service duties. Your responsibilities include, but are not limited to, scheduling appointments for clients, greeting them at the front desk when they arrive, checking them in and providing them with any information they need while they wait. In addition to this role, you are also responsible for keeping records of each client, cashing clients out, answering phones, product sales, maintaining spa inventory, and promoting the spa by consistently marketing on social media platforms and with the Chamber of Commerce. Transitional cleaning of the spa and relaxation area will also be completed by the spa receptionist as needed. Lastly, you must maintain a moderately attractive appearance to sell the image of the spa to new and existing clients.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES may include any and/or all of the following:

1. Warmly welcome and greet all clients
2. Build and maintain positive client relationships
3. Provide guidance to all clients on spa procedures
4. Answer client calls and provide accurate information
5. Keep reception area clean and conducive for all clients
6. Introduce beauty products and educate all clients on their uses and benefits
7. Keep clients updated on current available spa promotions and/or discounts
8. Process client payments for services rendered in the spa
9. Coordinate services offered in all departments of the spa and schedule clients accordingly
10. Open and close the spa accordingly
11. Balance cash drawer daily and immediately report any discrepancies to management
12. Ensure reception area is consistently clean and organized 
13. Obtain client feedback to continuously improve service delivery
14. Properly report any client cancellations in a timely manner
15. Develop and/or assist with promotional events
16. Receive client complaints and direct them to management
17. Consistently promote and market the spa on all social media platforms (daily)
18. Manage and maintain spa advertising schedules (daily)
19. Maintain vast knowledge of products and services offered in the spa
20. Inform all clients of newly introduced products and services
21. Promote spa image by consistently maintaining a moderately attractive image
22. Client record keeping and payment collection for services rendered in the spa

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARCTERISTICS

• Multitasking
• Communication skills
• Computer and relevant software knowledge
• Strong organizational skills
• Marketing and/or advertising
• Product knowledge and sales
• Moderately attractive image

MINIMUM QUALIFICATIONS

Education and experience equivalent to: High school diploma or equivalent, plus minimum one (1) year of reception work experience, product sales and marketing/advertising within a medispa.