Newcastle Lodge and Convention Center, located in the beautiful Black Hills of WY, has an immediate opening for an AGM Hotel Manager. If you have a passion for customer service, are team oriented, looking for opportunities for advancement and growth in the hospitality business, we are the company for you.

Responsibilities:

• Assist the Hotel General Manager (GM) with the day-to-day operations of the property including front desk, housekeeping, maintenance, laundry, and sales.
• Responsible for goal setting, motivation/ discipline of employees, labor expense control, and general expenses
• Hire team members
• The AGM is expected to work in other areas of the hotel when needed to assist with operations, to perform job duties not necessarily contained in this job description.
• Will be responsible to complete the duties of GM during times when the GM is not available
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our head housekeeper to ensure all rooms are clean, tidy to accommodate guests’ needs
• Book and confirm group reservations
• Maintain updated records of bookings and payments

Requirements:

• Energetic, self-motivated leader with strong work ethic required
• Work experience in hotel management, front desk management, receptionist, or similar role a plus
• Excellent communication, organizational and customer service skills required
• Ability to direct, oversee, and multiple task simultaneously
• Ability to work and interact with employees on every level
• Exceptional written and verbal communication skills
• Working knowledge of Excel, Word, experience with hotel reservations software and front desk system, Nitevision a plus.

Job Type: Full-time

Pay: $38,000 per year and higher with experience

• Free shift meal
• Free gym membership
• Relocate assistance available

Education: High school or equivalent (Preferred)

Job Type: Full-time

Salary: $38,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Relocation assistance

Schedule:

• Weekends as needed

Experience:

• Hospitality: 1 year  requested  

Work Location: In person