Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Enter customer information and interactions accurately into the database
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Analyze customer feedback and data to identify areas for improvement in the customer experience

Requirements:
- Excellent verbal and written communication skills in English
- Proficiency in a second language such as Spanish is highly desirable (bilingual)
- Strong problem-solving skills and ability to think analytically
- Previous experience in customer service or sales is preferred
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work independently and as part of a team

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program
• Work from home